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Online Banking & Bill Pay

Fraud Alert

Here at On Tap, we do our best to stay ahead of the latest scams, Internet crimes and fraudulent solicitations that many fall victim to every day. We feel it is important to relay this information to our members so they can avoid being victims themselves.


What you should know:

When asking to verify your identity, On Tap Credit Union will NEVER ask for:
A full social security number
Full card numbers
A one-time online banking security access code
The CVV code or PIN for a card 


Watch and Learn - Cybersecurity Awareness

Practical Knowledge for a Dangerous World



You may have received a letter recently from Newcourse Communications regarding security information for members who maintain mortgage loans through TruHome Solutions. Please read this communication thoroughly as it may pertain important information regarding a recent security incident and security services available for those who may be impacted. To date, we are not aware of any reports of identity fraud or improper use of your information as a direct result of this incident, however, we wanted to make you aware of the incident, explain the services available to help safeguard you against identity fraud, and suggest steps that you should take to protect your information as well. If you have any questions, please contact the number listed on the communication or reach out to us directly. 


On Tap Credit Union will never ask you for your information through text, phone, or online and this includes pop-up messages. If you ever receive a pop-up survey on your web browser requesting account information, social security number, or card numbers, do not respond. If you have responded with personal information, call the Contact Center at 303.279.6414 for assistance. You can also log in to Online/Mobile Banking to block your card.

Cyber Security and COVID-19

Unfortunately, cyber criminals will utilize whatever opportunities they have to extract personal information from consumers during times of heightened concern. Criminals will prey on concerned people by sending phishing emails regarding COVID-19 intended to entice receivers to click on links they might otherwise avoid.

The World Health Organization and law enforcement agencies around the country have seen an increase in scams related to COVID-19. Scammers are posing as providers of in-home test kits or other financial aid such as offering government assistance checks in exchange for personal information. Please do not provide information to these individuals as the government will never contact you in this manner nor is testing available in this fashion.

Protect yourself and what matters to you by staying diligent and mindful before providing personal information. For more information on COVID-19 and fraud, please take a moment to review the links below. 


Fraud Alert In Jefferson County: DA Warns Of Scam

Joint Alert - COVID-19 Exploited By Malicious Cyber Actors

CUNA: FBI Sees Rise In COVID-19 Fraud Schemes - How To Avoid 3 Top Scams

Avoid Coronavirus Scams

CFPB Resource Guide For Avoiding Financial Exploitation - Older Adults 

Are you aware of an Internet crime?

Click the link below to file a Complaint with the IC3.