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Contact Us

We'd love to hear from you! 

IMPORTANT! Please do not send confidential information via email, below is a form that is secure or you can send a note through Online or Mobile Banking. While we understand how convenient email communication is we may need to respond to you by phone or talk with you in person. 
 
To report fraud, or a lost/stolen card, call 800.770.6414.
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We will be in touch within two business days. If you need immediate assistance please call 303.279.6414.

*Note the Contact Center hours on the right of this form as we are closed on Sunday's and for Federal Holidays. 

Contact Information

Golden Branch

Lobby Hours
M–F  9 a.m. – 5 p.m.
SA      9 a.m. –1 p.m.
Drive Thru Hours
M, T, TH, F  8 a.m. – 6 p.m.
W                  9 a.m. – 6 p.m.
SA                 9 a.m. – 1 p.m.

Arvada Branch

Lobby Hours
M, T, TH, F  9 a.m. – 6 p.m.
W                 10 a.m. – 6 p.m.
SA                 9 a.m. – 1 p.m.

Contact Center Hours:
  • 8 a.m. – 5 p.m. Monday, Tuesday, Thursday, Friday
  • 9 a.m. – 5 p.m. Wednesday
  • 9 a.m. – 1 p.m. Saturday
Phone: 303.279.6414 / 800.770.6414 
Fax: 303.279.6336

Lost or Stolen Card: 
Phone: 303.279.6414 / 800.770.6414 

Mailing Address:
On Tap Credit Union
816 Washington Avenue
Golden, CO 80401-1095
(Correspondence, Deposits or Payments)

On Tap Insurance Agency:
303.279.7248
844.578.5570

Home Loan Center:
303.279.6416 
homeloans@OnTapCU.org

Loan Payoffs
303.279.6414
800.770.6414

Email Inquires