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Information & Assistance

IMPORTANT! Please do not send confidential information via email, as this is not secure. Confidential information may be securely sent through On Tap Banking or the Secure Email form below.
 
To report fraud, or a lost/stolen card, you may also call 1-800-808-6402.
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Contact Information

Golden Branch

Lobby Hours
M–F  9 a.m. – 5 p.m.
SA      9 a.m. –1 p.m.
Drive Thru Hours
M, T, TH, F  8 a.m. – 6 p.m.
W                  9 a.m. – 6 p.m.
SA                 9 a.m. – 1 p.m.

Arvada Branch

Lobby Hours
M, T, TH, F  9 a.m. – 6 p.m.
W                 10 a.m. – 6 p.m.
SA                 9 a.m. – 1 p.m.

Call Center Hours:
  • 8 a.m. – 5 p.m. Monday, Tuesday, Thursday, Friday
  • 9 a.m. – 5 p.m. Wednesday
  • 9 a.m. – 1 p.m. Saturday
Phone: 303.279.6414 / 800.770.6414 
Fax: 303.279.6336

Lost or Stolen Card: 
Phone: 303.279.6414 / 800.770.6414 

Mailing Address:
On Tap Credit Union
816 Washington Avenue
Golden, CO 80401-1095
(Correspondence, Deposits or Payments)

On Tap Insurance Agency:
303.279.7248
844.578.5570

Home Loan Center:
303.279.6416 
homeloans@OnTapCU.org

Loan Payoffs
303.279.6414
800.770.6414

24-Hour Phone Teller:
303.279.9511
800.770.9511 
 
Email Inquires