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On Tap™ Banking

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With On Tap Online and Mobile Banking, you can manage all of your On Tap Credit Union accounts 24/7, from wherever you are! You can view e-statements, pay bills, track balances, schedule transfers, and manage your accounts with online banking. Alerts remind you of upcoming transactions, and keep you updated on account activity so  you can feel confident that your accounts are secure.

Our mobile banking app gives you access to all of the services of online banking, plus mobile check deposit! Just visit the App Store or Google Play to download the app for your device.

If you are a new member or new online banking user, enrollment is quick and easy. Just click the Enroll Now button to get started now!  

Bill Pay

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From the Bill Pay home page dashboard you’ll be able to:

  • PAY any person or company with one click
  • VIEW all payees, upcoming bills and payment history
  • ADD new payees quickly
  • SET UP recurring payments for bills that are the same each month
  • SEE bill amounts and payment due dates with eBill

 

Introducing Lock It Card Control™, our card security feature available now in our mobile banking app. 

Can't find your card? Don't panic! With Lock It Card Control™, you can temporarily lock your credit and debit cards, then quickly unlock them when you want to use them. If you are sure your card is lost or stolen, report that and reorder a new card, right from the app!

Want to control your spending? Just update your daily transaction limit with Lock It Card Control™, and you won't accidentally go over your budget.

Or you can simply just turn your card off temporarily when you're not using it to help prevent fraud.

To take advantage of this new security feature, you will need our mobile banking app, available for Apple devices on the App Store or for Android devices on Google Play.

 

Once you're logged into the app, look for "LOCK-IT" in the Mobile Banking menu.

Take security and peace of mind to a whole new level with Lock It Card Control™ from On Tap Credit Union!

Now you can access your On Tap Credit Union home loan online!

  • Make an online payment or set up a recurring payment
  • Check your balance
  • View your payment history
  • View your taxes and insurance
  • And more!

Click here to login to get started now!

This service is not available for members who make payments to Colonial Mortgage. Please contact us to learn about refinancing your mortgage with On Tap Credit Union.

Frequently Asked Questions

Troubleshooting

I'm having difficulty using online banking on my tablet or other mobile device.
Most mobile banking issues can be resolved by using the mobile app on your tablet rather than a browser to access your account.

My Login ID isn't working.
If you had created an alternate login ID in the old system, it will not work. You must use your account number for this first login.

The Secure Access Code isn't working.
If you request your Secure Access Code by text message, be sure to enter the six-digit code in the body of the message, not the 5-digit short number that the message was sent from.

 

 

Browser / Device Requirements

Online Banking

The only browser requirement is that your browser must be HTML5 compatible. We recommend updating your browser to the latest version available—not just to ensure compatibility with the new online banking experience, but also to ensure that your online banking is as secure as possible.

Browser versions listed below are not fully compatible: 

  • Internet Explorer Version 11 and earlier
  • Firefox Version 24 and earlier
  • Chrome Version 30 and earlier
  • Safari Version 6 and earlier

If you use Internet Explorer, you must turn Compatibility View off or you may see a “Unsupported Browser” error. The recommended screen resolution for viewing online banking is 1280 x 1024 pixels.

We also recommend that you update your Android or iOS device to the most current software version available to ensure compatibility with the new mobile apps.

Here's how to check which browser version you have:

Firefox
Internet Explorer
Safari
Chrome (under “Other info about updating Chrome)

Mobile App

iPhone 4 and iOS 7 are not compatible with the mobile app.