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On Tap™ Banking

NOTE TO MOBILE BANKING USERS:

Due to upgrades made to the On Tap Banking app, you will need to visit your device's app store to download the new version even if your device does not prompt you to do so. 

Below is some important information to help get you started.

If you are a new member or new online banking user, you will need to enroll first.

Enroll Now

You can also refer to our Personal Online Banking Resource Guide for step-by-step instructions.

We’re upgrading your Bill Pay!

View a Demo

Learn More

Soon you can enjoy an easier, faster and more convenient way to pay bills starting August 1. 

Before your account is upgraded, be sure to:

  • Print out your payment history. Some of your payment information may not transfer over to your upgraded account.

After your account is upgraded, be sure to:

  • Verify your payee names, addresses and account numbers are correct. This will help avoid disruptions to your scheduled payments.

  • Set up new eBills for your payees. With eBill you can view, pay and track bills online.

  • Try the Pay a Person feature. It lets you send money to anyone with just a few clicks.

From your new Bill Pay home page dashboard you’ll be able to:

  • PAY any person or company with one click
  • VIEW all payees, upcoming bills and payment history
  • ADD new payees quickly
  • SET UP recurring payments for bills that are the same each month
  • SEE bill amounts and payment due dates with eBill

 

View Frequently Asked Questions about the new Bill Pay.

 

Introducing Lock It Card Control™, our card security feature available now in our mobile banking app. 

Can't find your card? Don't panic! With Lock It Card Control™, you can temporarily lock your credit and debit cards, then quickly unlock them when you want to use them. If you are sure your card is lost or stolen, report that and reorder a new card, right from the app!

Want to control your spending? Just update your daily transaction limit with Lock It Card Control™, and you won't accidentally go over your budget.

Or you can simply just turn your card off temporarily when you're not using it to help prevent fraud.

To take advantage of this new security feature, you will need our mobile banking app, available for Apple devices on the App Store or for Android devices on Google Play.

 

Once you're logged into the app, look for "LOCK-IT" in the Mobile Banking menu.

Take security and peace of mind to a whole new level with Lock It Card Control™ from On Tap Credit Union!

Now you can access your On Tap Credit Union home loan online!

  • Make an online payment or set up a recurring payment
  • Check your balance
  • View your payment history
  • View your taxes and insurance
  • And more!

Click here to go to login to get started now!

This service is not available for members who make payments to Colonial Mortgage. Please contact us to learn about refinancing your mortgage with On Tap Credit Union.

Frequently Asked Questions

New Members / New Online Banking Users - Enroll Now

If you are a new member or had not used online banking prior to the upgrade, you will need to enroll as a new user.

Enroll Now

Need assistance? Try our Personal Online Banking Resource Guide.

Existing Online Banking Users - First-Time Login

Will I need to re-enroll in online banking?

No, if were already using online banking prior to the upgrade, you will only need to go through a short login process and authenticate your account.

If you were a mobile banking user (or an online banking user) and had not logged into online banking on a computer in the six months prior to the upgrade you will need need to enroll as a new user. Please click on New Members / New Online Banking Users - Enroll Now below for instructions.

Can I login on the mobile app first?
We recommend logging in to online banking using the browser version first for ease of use.

Login Instructions

  1. In the Online Banking login box on the Home Page, enter your current Login ID (your Account Number) and Password and click Login.
  2. You will be directed to a page where you will select the delivery method of your Secure Access Code. This page will display the contact information on file for your account. Select either the phone, text message, or email option that will enable Coors Credit Union to reach you immediately with your one-time Secure Access Code, then click Submit. (If the contact information we have on file is inaccurate or out-of-date, you cannot proceed further. Please contact us at 303-279-6414 to update your contact information.)
  3. When you receive your six-digit Secure Access Code, enter it in the access code screen and click Submit. If you close the login screen and then receive the code, follow the above steps again and instead select “I already have a Secure Access Code”.
  4. Once your access code has been accepted, you will be asked if you would like to register your device. If you register your device, you will not have to request a new Secure Access Code when you use that device in the future.
  5. You will then be prompted to change your password. For your protection, you will need to create a password that meets the stated security criteria. When finished, click Submit.
  6. A view-only online profile screen will appear for your review. It will be grayed out and you cannot make any changes at this point. However, please note any contact information that you would like to change in the future. Once you have accessed Online Banking, you will be able to use the Address Change screen to make corrections. Click Submit, then OK to continue.
  7. You are now presented with a copy of the Online Banking Services Agreement. Read and acknowledge that you agree to the conditions by clicking I Accept. 
  8. Congratulations! You are now logged into Online Banking with Coors Credit Union.
Troubleshooting

I'm having difficulty using online banking on my tablet or other mobile device.
Most mobile banking issues can be resolved by using the mobile app on your tablet rather than a browser to access your account.

My Login ID isn't working.
If you had created an alternate login ID in the old system, it will not work. You must use your account number for this first login.

The Secure Access Code isn't working.
If you request your Secure Access Code by text message, be sure to enter the six-digit code in the body of the message, not the 5-digit short number that the message was sent from.

 

 

Browser / Device Requirements

Online Banking

The only browser requirement is that your browser must be HTML5 compatible. We recommend updating your browser to the latest version available—not just to ensure compatibility with the new online banking experience, but also to ensure that your online banking is as secure as possible.

Browser versions listed below are not fully compatible: 

  • Internet Explorer Version 11 and earlier
  • Firefox Version 24 and earlier
  • Chrome Version 30 and earlier
  • Safari Version 6 and earlier

If you use Internet Explorer, you must turn Compatibility View off or you may see a “Unsupported Browser” error. The recommended screen resolution for viewing online banking is 1280 x 1024 pixels.

We also recommend that you update your Android or iOS device to the most current software version available to ensure compatibility with the new mobile apps.

Here's how to check which browser version you have:

Firefox
Internet Explorer
Safari
Chrome (under “Other info about updating Chrome)

Mobile App

iPhone 4 and iOS 7 are not compatible with the mobile app. 

Quicken Information

Will I have to log in to online banking to download my information into Quicken or Quickbooks?

No, you will now be able to use Express Web Connect to download your transactions.

To get your software set up to do this, you will need to complete an account deactivation and reactivation process using the specific instructions below. Click below to download the instructions:

Quicken for Windows

Quickbooks for Windows

Quicken for Mac

Quickbooks for Mac