Falcon Fraud Monitoring
You can rest assured that your accounts are protected from fraud 24/7 with Falcon Fraud Monitoring. If fraudulent debit or credit card activity is detected on your account, you will be contacted by a Falcon representative to verify the transaction. This is a valuable tool to help protect the security of your account.
If suspicious activity is detected, a representative from Falcon will call, text or email you depending on the contact information they have on file. They will identify themselves as the card member security department on behalf of On Tap Credit Union. They will ask you for your date of birth or ZIP code to verify your identity. They will not ask you for your entire card number if they call you. Never give a caller your full account number or card number — it could be a scammer!
If you miss the call and call them back, they may ask for additional information to verify your identity, including a case number, your card number or the last four digits of your Social Security number for security purposes. If you are not sure if the call was from Falcon or are suspicious in any way, you can call the credit union instead.
Please make sure that your contact information is always up to date so we can contact you quickly if the need arises.
If you suspect suspicious activity on your account or feel your account information has been compromised in any way, don't hesitate to call us right away at 303.279.6414 or 800.770.6414. For after hours assistance, call 800.543.5073 for MasterCard® Debit Card issues and 800.237.6211 for Visa® Credit Card issues.