Contact Us


Whether you have a question or just want to share your opinions, there are a variety of ways you can contact us. You can even send our CEO, Tracie Wilcox, a  message using the form below.

Please note that account information will not be given if request through this form. If you would like to request account information, please sign into your online banking and send us a message or give us a call at 303.279.6414.

Send Us a Secure Email
Are you an On Tap Credit Union member?


Contact Information
Call Center Hours: 8 AM - 5 PM Monday, Tuesday, Thursday, Friday
9 AM - 5 PM Wednesday
9 AM - 1 PM Saturday
Phone: 303.279.6414
Fax: 303.279.6336
Mailing Address: On Tap Credit Union
816 Washington Avenue
Golden, CO 80401-1095
(Correspondence, Deposits or Payments)
Information and Assistance
IMPORTANT! Please do not send confidential information via email, as this is not secure. Confidential information may be securely sent through On Tap Banking or the Secure Email form above.
On Tap Insurance Agency:


Home Loan Center: 303.279.6416
24-Hour PhoneTeller: 303.279.9511
Bill Pay Customer Service: 866.890.9561
Media Inquiries:
Credit & Debit Cards
Lost / Stolen: 303.279.6414
Online & Mobile Banking: Report your card lost/stolen and order a new card using Lock It Card Control
Signature-based Credit / Debit Transaction Disputes: 800.808.6402
PIN-based Credit / Debit Transaction Disputes: Please complete this form.
ATMs & Service Centers
Issues or Disputes: 303.279.6414