Contact Us


We Make it Easy to Contact On Tap Credit Union

Whether you have a question about your account or just want to share your opinions, there are a variety of ways you can contact us. You can even send our CEO, Tracie Wilcox, a secure message using the form below. We look forward to hearing from you!

Send Us a Secure Email
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Contact Information
Contact Center Hours: 8 AM - 5 PM Monday, Tuesday, Thursday, Friday
9 AM - 5 PM Wednesday
9 AM - 1 PM Saturday
Phone: 303.279.6414
Fax: 303.279.6336
Mailing Address: On Tap Credit Union
816 Washington Avenue
Golden, CO 80401-1095
(Correspondence, Deposits or Payments)
Information and Assistance
IMPORTANT! Please do not send confidential information via email, as this is not secure. Confidential information may be securely sent through On Tap Banking or the Secure Email form above.
On Tap Credit Union Insurance Agency:


Home Loan Center: 303.279.6414
24-Hour PhoneTeller: 303.279.9511
Bill Pay Customer Service: 866.890.9561
Visa® Rewards Redemption:
Media Inquiries:
Report a Lost or Stolen Card
To report a lost or stolen MasterCard® Debit Card
During business hours: 303.279.6414
After business hours: 800.543.5073
To report a lost or stolen Visa® Credit Card
During business hours:  800.325.3678
After business hours: 800.237.6211
ATMs & Service Centers
Issues or Disputes: 303.279.6414